These Terms of Use (the “Terms”) govern your use of www.striort.com (the “Site”), the purchase of products through the Site, and access to the STRIORT® courses, in a relationship between you (the “Customer”) and Bothanica Mineral (“BM”, “we”, “us”), owner of the STRIORT® brand.
By browsing the Site, creating an account or placing an order, you confirm that you have read, understood and agree to these Terms and to our Privacy Policy. If anything here is unclear, write to us at internacional@bothanicamineral.com.br before you order.
1. WHO WE ARE
1.1 – The Site is operated by Bothanica Mineral, a company established in Brazil, owner of the STRIORT® brand. Contact details are in section 17.
2. WHAT THIS SITE IS
2.1 – The Site does three things: it presents the STRIORT® method, it sells STRIORT® and Bothanica Mineral products for international delivery, and it gives access to the STRIORT® courses.
2.2 – The Site is intended for people aged 18 or over. Products are formulated for use by, or under the guidance of, health and aesthetics professionals.
3. YOUR ACCOUNT
3.1 – An account is required to complete a purchase. You must provide accurate, complete and current information, and keep it up to date — we use it to reach you about your order and to ship it.
3.2 – You are responsible for keeping your password confidential and for activity carried out under your account. Tell us immediately if you believe someone else has gained access to it.
3.3 – We may refuse, suspend or close an account that breaches these Terms or applicable law.
4. THE PRODUCTS
4.1 – The products sold on the Site are cosmetics and food supplements. They are not medicines. They are not intended to diagnose, treat, cure or prevent any disease, and nothing on the Site should be read as medical advice.
4.2 – Results shown on the Site refer to real cases followed by certified professionals. Individual results vary with correct application of the method and the characteristics of each case. No specific result is promised or guaranteed.
4.3 – If you are pregnant or breastfeeding, are undergoing medical treatment, or have a known allergy, consult a qualified professional before use. Always read the label.
4.4 – We describe and photograph products as accurately as we can. Colours may vary between screens, and packaging may change between production batches without notice.
5. PRICES
5.1 – All prices are shown in United States dollars (USD) and exclude shipping, which is calculated at checkout from the weight of your order and its destination. Some destinations also carry a handling fee, shown as its own line in the order total before you pay. It is our charge, not a tax.
5.2 – Prices exclude any import duties, taxes or customs charges levied in the destination country. See section 9.
5.3 – Prices may change at any time. The price that applies to your order is the one displayed when the order is placed.
5.4 – If a price or product description contains an obvious error, we may cancel the order and refund you in full, even after payment. We will contact you first.
6. ORDERS
6.1 – Your order is an offer to buy. A contract is formed only when we confirm dispatch of the products. Until then we may decline the order — for example if an item is out of stock, if we cannot ship to your country, or if payment cannot be verified.
6.2 – If we decline an order after payment, we refund the full amount, including shipping.
7. PAYMENT
7.1 – Payment is taken at checkout through Stripe or PayPal. Your card details are entered on the provider's own page and are never seen or stored by us.
7.2 – Your bank may apply a currency-conversion fee or an international transaction fee. Those are set by your bank, not by us, and are not refundable by us.
7.3 – Products remain our property until payment has been received in full.
8. SHIPPING AND DELIVERY
8.1 – We ship worldwide by international courier, currently to more than 200 countries. A small number of destinations cannot be served; the checkout will tell you before you pay.
8.2 – Delivery estimates shown at checkout and in our emails are estimates provided by the carrier, counted from dispatch, not from the order. They are not guaranteed dates. Customs clearance can add time that no estimate can predict.
8.3 – We dispatch to the address you provide. Check it before you confirm: we cannot redirect a parcel once it has left, and a parcel returned because of an incorrect or incomplete address may be re-shipped only at your cost.
8.4 – We send you a tracking number by email when the parcel leaves. Tracking can take up to 24 hours to show its first update.
8.5 – Risk passes to you on delivery. If a parcel arrives damaged, tell us within 7 days of delivery, with photographs of the packaging and contents.
9. IMPORT DUTIES, TAXES AND CUSTOMS
9.1 – You are the importer. Any customs duty, import VAT, sales tax, handling or brokerage fee charged in the destination country is your responsibility and is not included in the price you pay us.
9.2 – These charges are set by your country's authorities. We cannot calculate them in advance, and we cannot pay them for you. Your carrier will normally contact you to collect them before delivery.
9.3 – If you refuse to pay those charges and the parcel is returned or destroyed, we can refund only the value of the products actually returned to us, less shipping and any charges we incur.
9.4 – You may give us a VAT/IVA or tax identification number in your account. We pass it to the carrier for customs; we do not verify it.
10. YOUR COUNTRY'S RULES
10.1 – Cosmetics and food supplements are regulated differently in every country, and some ingredients that are freely sold in one place are restricted in another.
10.2 – It is your responsibility to check that the products you order may lawfully be imported and used where you are. We cannot advise on the rules of your country, and we are not liable for a parcel seized, held or destroyed by customs on that basis.
11. CANCELLATION, RETURNS AND REFUNDS
11.0 – This section is the contract. The same rules, written to be read, are on the Cancellation & Returns page, together with what customs will ask of you.
11.1 – Before dispatch. Write to us as soon as possible. If the parcel has not yet left, we cancel the order and refund you in full.
11.2 – Right of withdrawal (European Union and United Kingdom). If you are a consumer resident in the EU or the UK, you may withdraw from the purchase within 14 days of receiving the goods, without giving a reason. Tell us within that period, return the goods within 14 days of telling us, and we refund the price and standard outbound shipping within 14 days of receiving them back. Return postage is yours unless the goods were faulty or wrong.
11.3 – The hygiene exception. By law, the right of withdrawal does not apply to sealed goods which are not suitable for return for health-protection or hygiene reasons once unsealed. Cosmetics and supplements whose seal has been broken therefore cannot be returned under 11.2.
11.4 – Everywhere else. Unopened, unused products in their original sealed packaging may be returned within 30 days of delivery. Contact us first for return instructions — parcels sent back without prior contact may not be identifiable.
11.5 – Faulty, damaged or wrong items. Tell us within 7 days of delivery and we replace them or refund you in full, including shipping both ways. This does not affect your statutory rights.
11.6 – Refunds are made to the original payment method. Your provider decides when the money appears in your account; this usually takes 5 to 10 working days.
12. THE COURSES
12.1 – Course content is educational and aimed at health and aesthetics professionals. Completing a course does not by itself confer any title, professional registration or authorisation to practise a regulated activity.
12.2 – Applying the method to a patient is the sole responsibility of the professional who performs it, within the limits of their legal qualification in their own country.
12.3 – Course access is personal and non-transferable. Where a course is delivered on a third-party platform, that platform's own terms also apply.
13. INTELLECTUAL PROPERTY
13.1 – The STRIORT® brand, logos, texts, images, videos, the results presented and all content of the Site and the courses are owned by or licensed to BM and protected by intellectual property law.
13.2 – You may not copy, reproduce, distribute, sell or commercially exploit any of it without our prior written permission. Sharing a public link to the Site or to an official course page is permitted and welcome.
13.3 – Buying a product does not transfer any right in the brand, the formulations or the method.
14. YOUR OBLIGATIONS
a) give truthful information when you register and when you order, and keep your address current;
b) use the Site and the courses for lawful, personal or legitimate professional purposes only;
c) do not resell our products as your own, repackage them, or present them as a different product;
d) do not transmit unlawful or offensive content through the Site, or content that infringes the rights of others;
e) do not attempt to circumvent, damage or overload the Site's infrastructure, or to access data that is not yours.
15. LIMITATION OF LIABILITY
15.1 – Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded — including your statutory rights as a consumer.
15.2 – Subject to 15.1, our total liability arising out of an order is limited to the amount you paid for that order.
15.3 – We are not liable for delay or failure caused by events outside our reasonable control, including customs, carrier disruption, strikes, natural events or changes in import rules.
15.4 – The Site relies on third-party services for payment, hosting and delivery. We are not responsible for their own terms, nor for temporary unavailability of the Site or of those services.
16. CHANGES AND GOVERNING LAW
16.1 – We may update these Terms by publishing a revised version on this page with the date of the update. The version in force when you place an order is the one that governs that order.
16.2 – These Terms are governed by the laws of the Federative Republic of Brazil. Nothing in this clause deprives you, as a consumer, of the protection of the mandatory rules of the country where you live, nor of the right to bring proceedings in your local courts.
16.3 – Language. These Terms are published in English, Spanish, Portuguese, French and German. The English version is the original, and prevails if a translation differs from it. This does not affect any right you have under the law of your country to receive information in your own language.
17. CONTACT
Bothanica Mineral
· Email: internacional@bothanicamineral.com.br
· WhatsApp: +55 11 97437-9154
Write to us first if anything goes wrong with an order. Most problems are solved faster by email than by a dispute with your card issuer, and we would rather fix it.